FAQ – Claims process

Someone else bought me the ticket. Who will be compensated?

In case of eligibility, the compensation and/or reimbursement is always due to the passenger(s) in the booking, rather than the person or organization who made the booking. This means that it makes no difference, if your ticked had been given to you by your employer or a travel agency – it is you who suffered from the consequences of the flight disruption, and thus it is you personally, who will be compensated for it.