How can I file a claim? -
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FAQ – Claims process

How can I file a claim?

You can file your claim using our online forms, which you can access by clicking on the name of the relevant service:


FlightClaim | BaggageClaim | TaxClaim


You will generally need:

  • Your basic personal details, and of any underage children who travelled with you
  • The details of your flight
  • In case of a BaggageClaim, preferably photos of your bag, and specifically about any damage to it, and your Property Irregularity Report (PIR) number
  • Electronic copies of your travel documents (booking confirmation, boarding pass, passport/identification card)


We recommend that you submit as much information and as many documents as possible, since this can speed up the process significantly. We also recommend that you collect any receipts of extra expenses, as you may also be eligible to be reimbursed for these.