FAQ – Claims process

A delay made me miss my connecting flight. Can I claim?

If such an event made you arrive more than three hours late at your final destination, or meant that you could not get to your final destination and needed to return to your original place of departure, you are eligible for compensation if your connecting flights were in the same booking. In addition, you are entitled to the reimbursement of all additional expenses you had incurred at the place of the stopover due to the disruption.