04 Dec CCN to expand to Belgium
WeGroup and FlightclaimEU launch a unique new brokerservice
Did you know that, in case of a flight delay, you are entitled on a compensation of up to 600 euro? Today, only a small percentage of delayed passengers exercise this right, and those who do often face long legal procedures. FlightclaimEU is one of the companies who attempts to change this. Already thousands of travellers got help from the Dutch company. FlightclaimEU is now partnering up with Belgian insurtech WeGroup to offer their digital service in Belgium via a new, remarkable ally: the insurance broker.
Flight delay compensation
Every year, thousands of Belgians get frustrated as a result of a flight delay. Less than 6 percent of the delayed passengers exercise their right to a compensation, although these can rise to 600 euro. “Victims are usually not aware of the options, and when they are, they often don’t file the claim due to the fear of a long, legal procedure with the airline carrier” explains Cees Werff, CEO of Claims Corporation Network, the parent company of FlightclaimEU. Thanks to their help, thousands of delayed passengers already got their well-deserved compensations.
“Victims often tend to their broker, who up till now had to disappoint them. With this partnership, we are changing just that”. – Arvid De Coster, CEO WeGroup
The Dutch company is now partnering up with insurtech startup WeGroup, who helps insurance providers with the virtual assistant ‘Louise’. An odd combination, one might say, but not according to WeGroup CEO Arvid De Coster: “Flight delays are a common frustration that today fall of the wagon of traditional travel insurance. In case of a cancelled flight or the inability to board it, things are evident. In case of a delay, however, there is usually no coverage in the policy. Yet victims often tend to their broker, who up till now had to disappoint them. With this partnership, we are changing just that”.
Insurance beyond insurance
WeGroup is convinced that the role of insurance brokers is changing from ‘product expert’ to ‘general risk coach’. Especially when it comes to personal lines insurance, this results in an expansion of responsibilities. “Client expectations are evolving, forcing brokers to think less product centric and shift towards a more customer centric approach. Obviously, this is why we strive to extend the traditional broker arsenal with new services”, clarifies De Coster. “At WeGroup, we call this insurance beyond insurance”.
“Clients are obviously more eager to talk about a new insurance product, right after their trusted broker secured them a nice, big cheque”. – Cees Werff, CEO FlightclaimEU & Claims Corporation Network.
It is clear that FlightclaimEU has experience in the matter. “We already successfully connected our solution to the services of insurers and brokers all over Europe. Only last year we processed about 20.000 claims”, the Flightclaims CEO testifies. The results are astonishing: “Insurance providers report that not only the loyalty of their customers increases significantly, but that it also opens up a very interest upselling opportunity. Clients are obviously more eager to talk about a new insurance product, right after their trusted broker secured them a nice, big cheque”, Werff adds.